Last Updated: November 17, 2025

Enconne Co., Ltd. (hereinafter referred to as "the Company") recognizes the protection of personal information and privacy of our users as an important responsibility in providing AltBot (hereinafter referred to as "the Service"). This Privacy Policy (hereinafter referred to as "this Policy") explains the information collected, used, stored, and disclosed by the Company through the use of the Service.

1. Scope of Application

This Policy applies to all personal information handled by the Company in connection with the use of the Service.

1.1 Service Overview

• Service Name: AltBot

• Provider: Enconne Co., Ltd.

• Service Type: Discord Bot-based Cloud Service (SaaS)

• Service Availability Region: AltBot is available globally wherever Discord is accessible. However, the Company is based in Japan and provides the Service in accordance with Japanese law.

• Official Website: https://altbot.app/

1.2 About the Closed Beta Version

The Company will begin providing the Closed Beta version of the Service on November 17, 2025.

• Beta Period: November 17, 2025 to mid-December 2025 (planned)

• Participation Limit: Limited to 20 servers (planned)

• Official Release Date: February 2026

During the Closed Beta period, the Service's features and specifications may change without notice. When transitioning to the official version, users will be notified in advance via email and Discord server.

2. Information We Collect

The Company collects the following information for the purpose of providing, improving, and supporting the Service.

2.1 Automatically Collected Information

When using the Service, the following information is automatically collected:

• Discord User ID: A unique identifier to identify users

• Discord Server ID: The identifier of the Discord server where the Service is deployed

• Channel ID: The identifier of the channel where translation features are used

• Message ID: An identifier to identify the message to be translated (the message content itself is not permanently stored)

Note: The Company does not collect Discord usernames.

2.2 Information Provided by Users

• Email Address: Collected for paid plan contracts, important Service notifications, and support correspondence

2.3 Payment Information

For paid plans, payment processing is handled through Stripe, Inc., a third-party payment service provider. The Company does not directly store payment information such as credit card numbers. However, payment records (transaction date and time, amount, plan information, etc.) are stored.

2.4 Handling of Message Content

Important: The Service temporarily holds message content in memory for translation processing, but does not permanently store message content in databases or servers. After translation processing is completed, message content is immediately discarded.

Additionally, the Company does not use collected data for AI model training or improvement in any way.

2.5 Information Not Collected

• Usage statistics (number of translations, language pairs, translation speed, error rates, etc.) are not collected in a form that can identify individuals

• No additional data collection is performed for topic management or translation priority features

3. Purpose of Information Use

The Company uses collected information for the following purposes:

3.1 Service Provision

• Providing basic Service functions (real-time translation)

• User account management

• Paid plan contract management and payment processing

3.2 Service Improvement

• Service quality improvement and feature enhancement

• Diagnosis and resolution of technical issues

• Development of new features

3.3 Communication

• Important notifications regarding the Service (changes to Terms of Service or Privacy Policy, maintenance information, etc.)

• Customer support correspondence

• Feedback requests to beta testers (during Closed Beta period)

3.4 Legal Compliance

• Response to requests based on laws or regulatory authorities

• Prevention and detection of fraudulent activities

• Protection of the Company's rights, property, and safety

4. Information Retention Period

4.1 Basic Retention Periods

• Discord User ID, Server ID, Channel ID, Message ID: Retained even after Service use ends

• Email Address: Retained during paid plan usage period and for necessary periods

• Payment Records: Stored indefinitely in accordance with laws and regulations

• Usage Statistics (anonymized): Stored indefinitely

4.2 Handling Upon Plan Cancellation

• Free Trial Termination: If there is no transition to a paid plan, translated message text on Discord will no longer be displayed

• Paid Plan Cancellation: The Service can be used until the last day of the cancellation request period. After that, translated text will no longer be displayed

4.3 Data Deletion

If users remove the Service Bot from their Discord server, data related to that server will be immediately deleted.

5. Integration with Third-Party Services

The Service integrates with the following third-party services and provides user information within the scope necessary for Service use:

5.1 Discord

The Service operates on the platform provided by Discord Inc. For Discord's Privacy Policy, please refer to: https://discord.com/privacy

5.2 Stripe

For paid plan payment processing, we use the payment service provided by Stripe, Inc. For Stripe's Privacy Policy, please refer to: https://stripe.com/privacy

5.3 Other Services

The Company uses the following services for Service improvement and usage analysis:

• Analytics Tool (Google Analytics): Used to analyze access to the official website. For Google Analytics' Privacy Policy, please refer to: https://policies.google.com/privacy

The Company may consider integration with the following services for future Service improvements:

• Email delivery services

• Customer support tools

When starting integration with these services, this Policy will be updated and users will be notified.

5.4 No Use of External AI Services

Important: The Service does not use external AI APIs (OpenAI, Google Translate, DeepL, etc.). Translation processing is performed solely by the Company's proprietary AI model (based on Plamo2). This ensures that user data is not transmitted to external services.

6. Disclosure of Information

The Company will not disclose or provide users' personal information to third parties except in the following cases:

6.1 With User Consent

When prior consent is obtained from users

6.2 Based on Laws and Regulations

• When based on requests from laws or regulatory authorities

• When receiving legally binding requests from courts, police, or other public institutions

6.3 When Necessary to Protect Life, Body, or Property

When necessary to protect the life, body, or property of users or third parties, and it is difficult to obtain consent

6.4 When Necessary to Protect Company Rights

When reasonably necessary to protect the Company's rights, property, or Service

6.5 Business Succession

In the event of business succession through merger, company split, business transfer, or other reasons, personal information may be provided to the successor

7. Security Measures

The Company implements the following security measures to protect users' personal information from unauthorized access, loss, destruction, alteration, and leakage:

7.1 Technical Measures

• Communication Encryption: Communications between users and Company servers are encrypted

• Database Encryption: Stored data is appropriately encrypted

• Memory Processing: Message content is temporarily held only in memory for translation processing and is not persisted

• Backup: Regular backups are performed to ensure data safety

7.2 Organizational Measures

• Access Restrictions: Access to personal information is limited to employees who need it for business purposes and kept to a minimum

• Security Audits: Regular security audits are conducted

• Incident Response: Response procedures for security incidents are established

7.3 In the Event of Security Breaches

In the unlikely event of a security breach such as personal information leakage, loss, or unauthorized access, the Company will promptly notify affected users and, if necessary, supervisory authorities, and take appropriate action.

8. User Rights

The Company complies with Japan's Personal Information Protection Act and guarantees users the following rights:

8.1 Right of Access to Information

Users may request disclosure of their personal information held by the Company.

8.2 Right to Correction and Deletion

Users may request correction or deletion if their personal information held by the Company is inaccurate or incomplete.

8.3 Right to Suspend Use

Users may request suspension of use if the Company is handling their personal information in violation of this Policy.

8.4 How to Exercise Rights

To exercise these rights, please contact us through the following:

Contact: https://forms.gle/HHgnair55FNVZYCQ7

The Company will respond within 30 days of receiving the request.

8.5 Data Deletion

By removing the Service Bot from a Discord server, data related to that server will be immediately deleted.

9. Cookies and Similar Technologies

The Service is a Discord Bot-based service and is not accessed directly through a web browser. Therefore, tracking technologies such as cookies and web beacons are not used.

10. Children Under 13

The Service is not intended for individuals under 13 years of age. The Company complies with Discord's Terms of Service (requirement to be 13 years or older) and does not intentionally collect personal information from children under 13.

If it is discovered that personal information has been collected from a child under 13, the Company will immediately delete such data.

If parents believe that their child under 13 is using the Service, please contact us at:

Contact: https://forms.gle/HHgnair55FNVZYCQ7

11. International Data Transfers

The Service's servers are located in Japan, and data is processed within Japan as a general rule. However, due to the nature of using Discord's platform, data may be processed through Discord's global infrastructure.

If international data transfers occur in the future, they will be conducted with appropriate protective measures in accordance with applicable laws and regulations.

12. Changes to this Policy

The Company may update this Policy in the following cases:

• Changes to Service content

• Addition of new features

• Amendment of laws and regulations

• Strengthening of security measures

12.1 Method of Notification of Changes

For Significant Changes

Notification will be provided 30 days in advance through the following methods:

• Announcement on Discord support server

• Email notification to paid subscription users

• Announcement on website top page

For Minor Changes

Notification will be provided 7 days in advance by posting on the website and updating the "Last Updated" date.

12.2 Consent Through Continued Use

By continuing to use the Service after changes, users are deemed to have agreed to the updated Privacy Policy. If users do not agree with the updated content, they should stop using the Service and contact https://forms.gle/HHgnair55FNVZYCQ7.

12.3 Update History

The change history of this Policy can be viewed on the official website (https://altbot.app/).

13. Intellectual Property Rights

13.1 Service Name and Trademarks

The name "AltBot," logo, and other trademarks related to the Service are trademarks of Enconne Co., Ltd. They may not be used without prior written permission from the Company.

13.2 Copyright of Translation Results

The copyright of translation results generated by the Service belongs to the user who posted the original message.

13.3 AI Model and System

The AI model, translation technology, system, and other intellectual property rights used in the Service belong to Enconne Co., Ltd.

14. Disclaimers

14.1 Translation Accuracy

While the Company strives to improve translation accuracy, please understand the following:

• The Service does not guarantee complete translation accuracy

• Technical terms, proper nouns, slang, etc. may be mistranslated

• Translation results may differ from intended meaning depending on context

• Human verification is recommended for important decision-making

Limitation of Liability: The Company is not liable for damages arising from translation errors. However, this does not apply in cases of intentional or gross negligence by the Company.

14.2 Service Availability

While the Company strives to provide stable Service, the Service may be suspended in the following cases:

• Regular maintenance (with advance notice)

• Emergency maintenance

• Server failures

• Force majeure (natural disasters, communication failures, etc.)

14.3 Scope of Compensation

• Planned Maintenance: No compensation will be provided (advance notice will be given)

• Suspension exceeding 48 hours due to Company responsibility: Users who request will receive a pro-rated refund of the monthly fee. Please refer to the Terms of Service for details

• Suspension due to force majeure: Not eligible for compensation

14.4 Service Level Agreement (SLA)

• During Closed Beta period: SLA does not apply

• Official version: Target monthly uptime of 99% (best effort)

15. Governing Law and Jurisdiction

15.1 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Japan.

15.2 Jurisdiction

Any disputes related to this Policy shall be under the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

16. Contact Us

If you have any questions or concerns regarding this Policy, the handling of personal information, or privacy, please contact us at:

Enconne Co., Ltd. Privacy Policy Department Contact: https://forms.gle/HHgnair55FNVZYCQ7 Official Website: https://altbot.app/

Discord Support Server: Preparation in progress

The Company will respond within 30 days of receiving inquiries.

Regarding Proper Management of Personal Information

The Company complies with Japan's Personal Information Protection Act and implements the following:

• Proper management of personal information

• Implementation of safety management measures

• Restriction of provision to third parties

• Response to disclosure requests

If you have any questions or requests, please contact us through the above contact information.

Last Updated: November 17, 2025

Enconne Co., Ltd.

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Translation Notice / 翻訳に関する注意
This document is a translated version of the original Japanese text. The Japanese version shall prevail in case of any discrepancy.
本文書は日本語原本の翻訳版です。相違がある場合は日本語版が優先されます。

Language for Legal Inquiries: For legal questions or matters requiring official interpretation, please contact us in Japanese.
法的な問い合わせや公式な解釈が必要な事項については、日本語でお問い合わせください。
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