How Topics Are Calculated:

• Example 1: Translation of 3 languages for casual chat = 3 channels = Counted as 1 topic

• Example 2: Translation of 3 languages each for casual chat and development = 6 channels = Counted as 2 topics

5.3 Payment Methods

For paid plans, payment processing uses Stripe, Inc.'s payment service. The following payment methods are supported:

• Credit card

• Debit card

• Other payment methods supported by Stripe

5.4 Automatic Renewal

Monthly and annual plans will automatically renew upon expiration. If you do not wish to renew, you must complete the cancellation procedure through the Company's designated method at least 5 business days before the next renewal date.

5.5 Price Changes

The Company reserves the right to change the pricing of the Service. Notice of price changes will be provided 30 days in advance via email and the official website.

5.6 Refund Policy

5.6.1 Refunds Due to Company Fault

If the Service is continuously stopped for 48 hours or more due to reasons attributable to the Company, a pro-rated refund of the monthly fee corresponding to the outage period will be provided upon user request.

5.6.2 User-Initiated Cancellation

If a User cancels in the middle of a contract period for their own reasons, no pro-rated refund will be provided for the unused period. This applies to both monthly and annual contracts.

5.6.3 Free Trial Period End

If there is no transition to a paid plan at the end of the free trial, translated message text will no longer be displayed.

6. Prohibited Actions

Users must not engage in the following actions when using the Service:

6.1 Technical Abuse

1. Reverse engineering, decompiling, or disassembling the Service

2. Mechanical mass posting or abuse using automated tools or Bots

3. Actions that place excessive load on the Service, service disruption

4. Actions that compromise the security of the Service

6.2 Commercial Use Restrictions

Using the Service to provide translation services to third parties for a fee (agency-type business model).

6.3 Restrictions During Closed Beta

Using the Service on Discord servers other than those that have been applied for and approved in advance during the Closed Beta period.

6.4 Discord Terms Violations

Violations of Discord Inc.'s Terms of Service, Community Guidelines, or Developer Policy

6.5 Legal Violations

1. Violations of Japanese domestic law or applicable laws

2. Actions contrary to public order and morals

3. Criminal acts or acts leading to crimes

6.6 Infringement of Others' Rights

1. Infringement of others' intellectual property rights, privacy rights, reputation rights, or other rights

2. Defamation, harassment, or discriminatory speech against others

6.7 Unauthorized Access

1. Unauthorized use of others' accounts

2. Unauthorized access to the Service's servers or network

6.8 Other Prohibited Actions

1. Actions that cause disadvantage or damage to the Company or third parties

2. Actions that interfere with the operation of the Service

3. Other actions deemed inappropriate by the Company

7. Data Handling and Privacy

7.1 Handling of Personal Information

The handling of personal information in this Service is governed by the separately defined "Privacy Policy."

Privacy Policy: https://altbot.app/privacy

7.2 Data Collection

The Company collects the following information to provide the Service:

• Discord User ID

• Discord Server ID

• Channel ID

• Message ID

• Email address (when contracting paid plans)

7.3 Message Content Handling

Important: The Service temporarily holds message content in memory for translation processing, but does not permanently store message content in databases or servers. After translation processing is completed, message content is immediately discarded.

7.4 Non-Use for AI Model Training

The Company will never use collected data for AI model training or improvement.

7.5 Data Deletion

If a User removes the Service Bot from a Discord server, data related to that server will be immediately deleted.

8. Intellectual Property Rights

8.1 Service Name and Trademarks

The name "AltBot," its logo, and other trademarks related to the Service are trademarks of the Company. They may not be used without the Company's prior written permission.

8.2 Copyright of Translation Results

Copyright of translation results generated by the Service belongs to the User who posted the original message.

8.3 AI Models and Systems

The AI models, translation technology, systems, and other intellectual property rights used in the Service belong to the Company.

8.4 Use of PLaMo2 Model

This Service uses a proprietary translation model based on Preferred Networks' PLaMo2 model. It is provided as "Built with PLaMo" under the PLaMo2 Community License.

9. Disclaimer

9.1 Translation Accuracy

While the Company strives to improve translation accuracy, please understand the following:

• The Service does not guarantee complete translation accuracy

• Technical terms, proper nouns, slang, etc. may be mistranslated

• Depending on context, translation results may differ from the intended meaning

• Human verification is recommended for important decisions

Limitation of Liability: The Company is not liable for damages arising from translation errors. However, this does not apply in cases of intentional or gross negligence by the Company.

9.2 Service Availability

While the Company strives to provide stable service, the Service may be stopped in the following cases:

• Regular maintenance (with advance notice)

• Emergency maintenance

• Server failure

• Force majeure (natural disasters, communication failures, etc.)

9.3 Service Level Agreement (SLA)

• During Closed Beta: No SLA applies

• Official Version: Target monthly uptime of 99% (best effort)

9.4 Closed Beta Disclaimer

The Closed Beta version is a service in development, and bugs or unexpected behavior may occur. The Company assumes no liability for damages caused by feature malfunctions during the Closed Beta period.

9.5 Integration with Third-Party Services

The Service integrates with third-party services such as Discord and Stripe. The Company is not liable if the Service is affected by failures or changes to these third-party services.

9.6 Scope of Disclaimer

The Company assumes no liability for the following damages resulting from use of the Service:

• Data loss

• Business interruption

• Loss of profits

• Other indirect, incidental, special, or consequential damages

However, this does not apply in cases of intentional or gross negligence by the Company.

10. Service Changes, Interruptions, and Termination

10.1 Changes to Service Content

The Company may change, add to, or discontinue the content of the Service without prior notice to Users. However, the Company will endeavor to provide advance notice for significant changes where possible.

During the Closed Beta period, service features and specifications may change without notice.

10.2 Regular Maintenance

The Company will conduct regular maintenance to maintain and improve the Service.

• Advance Notice: As a general rule, notice will be provided approximately 24 hours in advance (best effort basis)

• Notification Method: Discord server and official website

• Compensation: No compensation will be provided for service outages due to planned maintenance

10.3 Emergency Maintenance

In the event of an emergency, the Company may stop the Service without notice.

• Post-Notice: Prompt notification via Discord and website after stoppage

• Compensation: As a general rule, no compensation will be provided for service outages due to emergency maintenance

10.4 Service Termination

The Company may terminate all or part of the Service in the following cases:

1. If the Company determines that continuing the Service is difficult based on business judgment

2. If provision of the Service becomes difficult or illegal due to changes in laws and regulations

3. If provision of the Service becomes difficult due to natural disasters, war, or other force majeure

10.5 Procedures Upon Service Termination

When terminating the Service, the Company will:

• Advance Notice: Notify via email, Discord server, and official website at least 14 days before termination

• Data Export: Since the Service does not store message content, no data export function will be provided

• Refunds: If there is a valid paid plan contract at the time of service termination, a pro-rated refund for the unused period will be provided

11. Changes to Terms of Service

11.1 Authority to Change

The Company may change these Terms in the following cases:

• Changes to service content

• Addition of new features

• Amendments to laws and regulations

• Other cases deemed necessary by the Company

11.2 Notification Methods for Changes

For Significant Changes

Notification will be provided 30 days before the change via the following methods:

• Announcement on Discord support server

• Email notification to paid users

• Announcement on website top page

For Minor Changes

Notice will be provided 7 days before the change by posting on the website and updating the "Last Updated" date.

11.3 Consent Through Continued Use

By continuing to use the Service after changes are made, you are deemed to have agreed to the updated Terms of Service. If you do not agree to the updated content, please discontinue use of the Service and contact us at https://forms.gle/EQuK6G1fb97hGvmdA.

11.4 Update History

The change history of these Terms can be viewed on the official website (https://altbot.app/).

12. Contract Termination and Account Suspension

12.1 Termination by the Company

The Company may suspend use of the Service or terminate the contract without prior notice if a User falls under any of the following:

1. Violation of any provision of these Terms

2. Violation of Discord Terms of Service or Community Guidelines

3. Discovery of fraudulent use of payment methods

4. Previous history of service use suspension or contract termination

5. Other cases where the Company deems use of the Service inappropriate

12.2 Measures for Violations

If a Terms violation occurs, the Company will take the following measures depending on the situation:

• Warning

• Temporary service use suspension

• Permanent service use suspension

• Contract termination

Specific measures will be determined by the Company on a case-by-case basis according to the content and severity of the violation.

12.3 Fees During Suspension

No refunds will be provided for paid plan fees during account suspension.

12.4 Data After Permanent Suspension

In the case of permanent suspension, as with normal cancellation, translated text will no longer be displayed. User data (Discord ID, server ID, etc.) will be processed according to the Company's data retention policy.

12.5 User-Initiated Cancellation

Users may cancel use of the Service at any time.

Cancellation Procedure

If you wish to cancel, please contact us using the following method:

• Contact: Please send your server name and Discord User ID along with your cancellation request to https://forms.gle/EQuK6G1fb97hGvmdA

Handling Upon Cancellation

• Paid Plans: You may use the Service until the last day of the period for which cancellation was requested. After that, translated text will no longer be displayed

• Refunds: In the case of mid-contract cancellation, no pro-rated refund will be provided for the unused period (applies to both monthly and annual contracts)

• Data Deletion: By removing the Bot from the Discord server, data related to that server will be immediately deleted

12.6 Re-contracting After Cancellation

If a User who has canceled once re-contracts, the Closed Beta participant discount will not be applied.

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Japan.

13.2 Jurisdiction

The Tokyo District Court shall have exclusive jurisdiction as the court of first instance for any disputes related to these Terms.

13.3 Language

The Japanese version of these Terms is the authoritative text. In the event of any discrepancy between the translated version and the Japanese version, the Japanese version shall prevail.

14. Contact Information

If you have any questions or concerns regarding these Terms or the Service, please contact us:

Enconne Co., Ltd.
Customer Support
Contact: https://forms.gle/EQuK6G1fb97hGvmdA
Official Website: https://altbot.app/

Discord Support Server: In preparation

The Company will respond within 30 days of receiving your inquiry.

Supplementary Provisions

These Terms shall take effect from November 17, 2025.

Last Updated: November 17, 2025

Enconne Co., Ltd.

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Translation Notice / 翻訳に関する注意
This document is a translated version of the original Japanese text. The Japanese version shall prevail in case of any discrepancy.
本文書は日本語原本の翻訳版です。相違がある場合は日本語版が優先されます。

Language for Legal Inquiries: For legal questions or matters requiring official interpretation, please contact us in Japanese.
法的な問い合わせや公式な解釈が必要な事項については、日本語でお問い合わせください。
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